Terms of service
Terms of Service
1. Overview
Welcome to SAHLY.STORE. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to SAHLY.
By visiting our website, browsing our products, placing an order, or using any of our services, you agree to these Terms of Service. Please read these terms carefully before using our website.
If you do not agree with these terms, please do not use our website or place an order.
2. Online Store Terms
By using this website, you confirm that you are legally able to enter into a purchase transaction under the laws applicable to you.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not attempt to interfere with the security, operation, or functionality of our website.
3. Products and Product Information
We make reasonable efforts to display our products, descriptions, images, specifications, availability, and prices as accurately as possible.
However, colors and appearance may vary slightly depending on your device, screen settings, lighting, product batches, or manufacturer updates.
We reserve the right to modify or discontinue products and update product information when necessary.
4. Prices
Prices displayed on SAHLY.STORE are shown in UAE Dirhams (AED) unless otherwise stated.
We reserve the right to change product prices, promotions, discounts, and offers without prior notice. Any price change will not affect an order that has already been confirmed, except where there has been an obvious pricing or technical error.
5. Orders
When you place an order with SAHLY, you agree to provide accurate and complete information, including your name, phone number, delivery address, and other information required to process your order.
We reserve the right to contact you to verify your order.
We may cancel or refuse an order where necessary, including in cases involving incorrect information, suspected fraud, product unavailability, pricing errors, or inability to complete delivery.
6. Payment
Available payment methods will be displayed during checkout or when placing your order.
Customers are responsible for providing accurate payment and order information.
Where Cash on Delivery or another payment method is available, additional conditions displayed during checkout may apply.
7. Shipping and Delivery
We deliver to supported locations within the United Arab Emirates (UAE).
Estimated delivery times shown on our website are estimates and may be affected by weekends, public holidays, courier delays, incorrect addresses, customer availability, weather, or circumstances outside our reasonable control.
Customers must provide a complete and accurate delivery address and a working contact number.
For complete delivery information, please refer to our Shipping Policy available on SAHLY.STORE.
8. Returns and Refunds
Eligible return requests must be submitted within 3 days of receiving the order.
Products must meet the conditions stated in our Return & Refund Policy. Certain products may not be returnable for hygiene, health, safety, or other applicable reasons.
For full details, please refer to our 3-Day Return & Refund Policy available on SAHLY.STORE.
For return or refund assistance, contact us at:
9. Damaged, Defective or Incorrect Products
Customers should inspect their orders after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery at sahlystore@gmail.com.
We may request photographs, videos, your order number, or other reasonable information to verify the issue before providing a solution.
10. Product Availability
All orders are subject to product availability.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative, provide an appropriate refund where applicable, or cancel the affected item or order.
11. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, availability, or other details.
We reserve the right to correct such errors and update information where appropriate.
12. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics services, and ecommerce technology providers.
Your use of certain third-party services may also be subject to their respective terms and privacy policies.
SAHLY is not responsible for third-party websites or services that are outside our reasonable control.
13. Intellectual Property
Unless otherwise stated, the SAHLY name, branding, website design, original graphics, text, and other original content belonging to SAHLY may not be copied, reproduced, distributed, or commercially used without permission.
Third-party product names, trademarks, logos, and brands remain the property of their respective owners.
14. Prohibited Uses
You may not use SAHLY.STORE:
-
For unlawful or fraudulent activities.
-
To provide false or misleading information.
-
To transmit malicious software or harmful code.
-
To interfere with the security or operation of the website.
-
To attempt unauthorized access to our systems.
-
To violate intellectual property or other applicable rights.
-
To misuse our services, promotions, return system, or payment methods.
We may restrict access or cancel orders where misuse or fraudulent activity is reasonably suspected.
15. Privacy
Your personal information is handled according to our Privacy Policy, available on SAHLY.STORE.
Information required to process orders may be shared with relevant service providers, such as payment processors and delivery partners, where necessary to complete your transaction and provide our services.
16. Limitation of Liability
To the extent permitted by applicable law, SAHLY will not be liable for indirect, incidental, or consequential losses arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited under applicable consumer protection laws.
17. Changes to These Terms
We may update these Terms of Service when necessary.
The latest version will be published on SAHLY.STORE. Continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
18. Governing Law
These Terms of Service and transactions made through SAHLY.STORE are subject to applicable laws and regulations governing our operations and sales to customers in the United Arab Emirates, including applicable consumer protection requirements.
19. Contact Information
If you have questions about these Terms of Service, your order, or our services, please contact us:
SAHLY Customer Support
Email: sahlystore@gmail.com
Website: SAHLY.STORE
Last updated: September 2026