Refund policy

3-Day Return & Refund Policy

At SAHLY, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or you wish to request an eligible return, you may contact us within 3 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • You must request the return within 3 days of delivery.

  • The item must be unused, unworn, and in the same condition in which you received it.

  • The item must be returned with its original packaging, tags, accessories, and any included items.

  • Proof of purchase or your order number may be required.

To request a return, contact us at sahlystore@gmail.com with your order number, reason for return, and relevant photos or videos where applicable.

Please do not send a product back until your return request has been approved and return instructions have been provided.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us at sahlystore@gmail.com within 3 days of delivery.

Please provide your order number along with clear photos or videos showing the issue. We will review your request and provide an appropriate solution where the claim is accepted.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, health, safety, or other applicable reasons. This may include opened or used personal-care products, perfumes, cosmetics, intimate or hygiene-related products, and other items that cannot reasonably be resold after opening.

Products marked as final sale or non-returnable are also not eligible for return, except where required by applicable law or where the item received is defective or incorrect.

Exchanges

If you would like to exchange an eligible product, contact us within 3 days of delivery at sahlystore@gmail.com. Exchange requests are subject to product availability and approval.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment/refund method. Processing times may vary depending on the payment provider or bank.

Original delivery charges, if any, may not be refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

Return Shipping

Return shipping arrangements and any applicable charges will depend on the reason for the return. If the product is confirmed to be damaged, defective, or incorrect, SAHLY will provide appropriate return instructions.

For change-of-mind returns, return shipping charges may be the customer's responsibility.

Contact Us

For returns, refunds, exchanges, or questions about this policy, please contact:

SAHLY Customer Support
Email: sahlystore@gmail.com
Website: SAHLY.STORE

Return Request Period: 3 days from the date of delivery